If you are a customer of the mobile network O2, you may see some unwelcome changes to your account over the next few weeks. Millions of customers who use O2’s services will see their prices hiked over the next few weeks They will be going up by an increase of 1.3 per cent and are expected to add 65p to your monthly bill if you are affected.
The decision, which is also being undertaken by O2’s major competitor in the United Kingdom EE, has already provoked a storm of anger from customers who will be affected by the price hikes.
Many people have not only complained to the company via the O2 contact number but publicly on social media as well.
Normally, the mobile provider would have to provide a one month notice period prior to hiking up their prices during which customers can choose to cancel. However, this is only limited to price rises of a maximum of 1.3 per cent – the Retail Price Index (often known simply as RPI). It is surely not a coincidence that O2’s prices are increasing by exactly this amount.
An O2 spokesman said: “We’ve adjusted our monthly tariff charges by 1.3% in line with the annual RPI change that we apply to our contracts each year. Some other companies who offer communication services have increased their monthly rentals by up to 6%. This adjustment means an extra charge of 22 pence per month for customers on our most popular pay monthly tariff. We continue to invest in our network and the services that matter to our customers while still offering great value for money.”
If you are one of the customers being affected by the price changes, you will have been alerted by a text message. But who will be affected by them? Essentially, all of the pay monthly customers at O2, whether you are using mobile broadband or SIM only tariffs, will see these price increases.
If you are paying a £24.99 monthly plan this will go up to £25.31, an increase of 32 pence per month. Meanwhile, if you are paying out for a £49.99 per month contract from O2 this will go up to £50.64 in a 65 pence rise. These price hikes will come into effect between March and April of 2016.