0844 453 0127
NOTE: This website is a telephone directory and call routing service and is not connected to O2 .
The direct contact number for O2 can be found in the public domain or on their official website.
Do you have a problem with an O2 device?
Are you struggling to find signal in your area?
Has your phone been lost or stolen?
The O2 customer service contact number can help you with any problems you may have.
Who are O2?
O2 is a telecommunications provider in the UK. It is the second largest mobile provider in the UK. O2 has a network of own brand stores, a dedicated website and also sells through independent retailers such as Carphone Warehouse. The O2 network is available on pay-as-you-go or on a pay monthly contract basis. Some examples of current offers are the Samsung Galaxy S4 for £32 a month or the Blackberry Curve 9320 for £79.99 on pay as you go. O2 also recently rolled out their 4G network in London, Leeds and Bradford. Only some phones have 4G capabilities and it is currently only available on a pay monthly basis. Get your 4G phone today by calling O2 Contact Number.
- To find the best tariff, contract or phone for your needs.
- To report a loss in network coverage.
To pay your bill.
- To change your tariff.
- To upgrade your phone.
- To view your balance.
- To find out roaming charges when you are using your phone abroad.
- To get help unblocking your phone.
- If your phone has been lost or stolen.
- Help setting up your broadband.
- Tracking an order you have placed online.
- Returning something you have bought from O2.
- To find your nearest O2 store or stockist.
- To make a complaint.
For help and advice on using your phone, call O2 Helpline.
O2 Refresh allows you to trade in your device at any time, meaning that you can get the latest smartphone and tablets, even if you are still in contract. The scheme splits your pay monthly bill into two sections- your device plan and an airtime plan. The device plan is the cost of your phone/tablet and the airtime plan is the cost of your data/minutes/texts. You are able to trade in your phone at any time and use the cash towards paying off your device plan, which leaves you free to upgrade to the latest smartphone. Once your device is paid off, your bill is automatically halved.
O2 Recycle is available for all phones, across all networks. It’s not just for phones- you can also recycle tablets, camera, MP3 players and other gadgets. You can expect a top price, if you find a better deal elsewhere, O2 will match it. They will also send your phone back free of charge if you are not 100% happy. The company will also send you a pack with everything you need to get your device sent off. If your items cannot be refurbished, they will be recycled responsibly. The scheme also raises funds for Go Think Big, an initiative to turn around the lives of young people. To this date, O2 has raised over £3 million for the charity.
If you are finding your new piece of technology difficult to get to grips with, the O2 Gurus can help. They are available both in store and online to talk you through device set up, features or troubleshoot any issues that you may have. You can book an appointment online or live chat with a guru on the website.
When you are on the O2 network, you will get access to a wide range of offers, prize draws and pre-sales exclusive to O2 customers. For example, at the time of writing, O2 Priority customers had access to a pre-sale for Rihanna and Adele tickets, the chance to win a £250 Benefit hamper, the opportunity to watch an episode of First Dates 48 hours early and exclusive Star Wars products ahead of the film’s release.
O2 Pay & Go Rewards
If you are a pay as you go customer, you could get 10% of your top ups back every three months. However, if you don’t claim by the next quarter, you’ll lose it. You can spend your rewards on extra credit, phones and accessories, Ticketmaster tickets or shopping vouchers.
Perks at O2 Venues
If you have booked yourself tickets for an event at an O2 venue, there are several perks that are exclusive to O2 customers. At the O2, you can get inside faster and access the O2 lounge. All you have to do is select the offer through the priority moments app. At O2 Academy venues, you will get queue jump. At Twickenham stadium, enjoy a pint and pie on O2 at the O2 Blueroom, as well as a free programme.
O2 Wifi is free for everyone; whether you are on the network or not. It’s up to 10 times faster than an ordinary mobile connection and once you have signed up, that’s it, you will automatically connect any time you’re near one of the hotspots. You can access O2 wifi on your smartphone, laptop or tablet and the hotspots are located in thousands of places such as: Debenhams, McDonald’s, Costa Coffee, House of Fraser and Café Rouge. To sign up, simply visit one of the hotspots and look for O2 Wifi in settings, or download the app to find the one closest to you.
O2 Travel is the ideal way to stay connected whilst you are on holiday. As a pay monthly customer, you will pay just £1.99 per day for each day that you use data in Europe. When you make/receive calls in Europe, there’s a 50p connection charge and then it is free to talk for up to 60 minutes. Before travelling, you can call 202 or go to My O2 on the website to see if you are signed up to O2 travel. If you are on Pay & Go, you can get 50mb of data for £1.99 a day.